As my 10 year journey ends, a new journey awaits!

10 years and 5 months ago, I took a chance and moved out of the big corporate world to a job with a small, scrappy start-up.  I decided to move away from my comfort zone where schedules were flexible, I had a daily routine, and there was (relatively) little stress.  My wife and I had just bought our first home, had expanded our family with a new dog, and thinking about kids.  It was "all good."  With the new gig, I was moving to something unknown, uncertain, and with no guarantees.  To an environment that was fluid, dynamic and always changing.  To a workload that had a much different sense of urgency, with different expectations.  To a true "start-up."  

What was I thinking?  Was I crazy?  Not at all!  I can honestly say that the decision I made then was one of the best I ever made.  It has provided me with numerous opportunities to learn and grow, both personally and professionally, that would have been difficult to duplicate anywhere else.  It helped me become a better person and a better leader...and I will always be grateful for that.

Today marks the end of that 10+ year journey...and what a journey it has been.  From the dot com crash, to 9/11, to traveling around the country helping customers, big and small, become better at managing their projects, to changing the company name, to my recent efforts around Community Development...I can honestly say it has been a heck of a ride.  But like any great ride, it has to come to end at some point.  Many people ask why I stayed as long as did..in fact that was probably the #1 question asked of me when I interviewed candidates...the answer was simple, that there was always opportunity in front of us.  I believe this to be true even today. There is 13 years of expertise, thought leadership and customer success stories about how to better manage projects across the organization, and I'm confident that Daptiv will push ahead.

 

For me, it means starting a new journey...a new chapter.  Over the last 10 years I have found a unique balance between the Technical Operations side of an industry leading SaaS company and the very rewarding side of engaging with customers in new and innovate ways that drive mutual benefit.  During the last year, I have spend a lot more time listening,  understanding and learning how building community is critical to successful customer relationships.  By definition community is: “A self-organized network of people with common agenda, cause, or interest, who collaborate by sharing ideas, information, and other resources.”  Regardless of the business or the industry, developing and cultivating Community I believe is critical to success.  Customers want to be heard, want to learn from each other, and want businesses to genuinely care about them and their needs...not just the bottom line.  While the continued emergence of social tools, social networks and other social platforms provide new ways to engage, the core fundamentals haven't really changed.  Do the right thing, treat customers right, and good things will happen.

 

So, I'm looking forward to discovering what is next for me and excited about the possibilities that are out there.  Ironically a couple weeks ago I addressed a small group of soon to be business school graduates at WWU in Bellingham.  In that, I delivered my top 10 "career tips"...In addition to sharing them on this blog over time, it's time for me to look even closer at those tips and put them to use in my new personal journey that is ahead of me.

Viewed  // 
times